Terms of service.

The following services and/or products ("Services") are available:

Digital Organization: Password management, Backups & cloud storage, Emails, Digital file management, Online account setup

Photo Organization: Print Photos - Custom curation, archival storage, white glove scanning; Digital Photos – Curation & Organization, Duplicate Removal, Facial Recognition; Media Transfer - Digitizing, Custom Curation, Archival Storage

Productivity Consulting: Task & Time management, Productivity Apps & Tools

Design Services: Digital Restoration, Custom Slideshows, Custom Photo Books, Professional printing

Remote and In-Person Consulting services will be offered as Half-Day appointments only at 4 hours per session.

Virtual Office Hours are available to schedule in 1-hour slots if you have a few quick questions in between sessions or projects. (For existing clients only)

Photo projects will be quoted at our hourly rate with a minimum of 2 hours for small projects and a minimum of 10 hours for large projects.

Slideshows and Photo Books will be quoted based on project specifications and quotes should be considered a starting point if any additional features or edits are requested.

Client Expectations

The following are expected of the Client in order to insure a productive appointment. The Client shall:

  • Share goals and objectives and work with the Consultant to ensure said goals and objectives are met in a timely manner.

  • Meet at a mutually agreed upon time, scheduled in advance.

  • Be prompt. Clients who are more than 15 minutes late to their scheduled appointment will be charged a cancellation fee. If the Client needs to cancel or reschedule an appointment, they agree to do so no less than within 24 hours of appointment time and date. If not so canceled or rescheduled, Consultant will charge in full for the missed appointment.

  • Inform other members of your family of the scheduled appointment to avoid conflict or to ensure help is nearby in the case of remote meetings.

  • In regards to photo projects, proof of Client’s ownership of photo material or copyright permission must be located and provided. If permission cannot be found, the Client agrees to omit photo material from the project.

Agreement Modification

No modification of this Agreement shall be valid unless in writing and agreed upon by both Parties. If any provision of this agreement is deemed unenforceable, the remaining provisions will continue in full force and effect.

Cost, Fees and Payment

Cost. The total cost ("Total Cost") for all Services shall be determined after a required Discovery Session has been completed and once the scope of the project has been established. Client shall pay the Total Cost to Provider as follows:

  • The first payment is a non-refundable retainer. At a minimum, Client agrees that the retainer fee fairly compensates Provider for committing to provide the Services and turning down other potential projects/clients.

  • In the event of additional payments, Client shall be billed according to a schedule that had been mutually agreed upon between Provider and Client.

  • All Consulting appointments shall be billed at our current hourly rate, and all appointments shall be at a minimum of one hour. Additional time above the one-hour shall be billed in increments rounded to the nearest fifteen (15) minute interval. 

  • All project-based work shall be billed based a quoted estimate. This estimate is not based on the amount of time it may take to complete the project. The estimate is based on what the Provider has estimated will be necessary to pay, in the event, Client fails to do so, for the amount of time spent in completing the phases of the project.

Fees. This amount is an estimate and the first payment is non-refundable. Provider may require Client to pay additional amounts from time to time in advance of services performed should Consultant deem the advance is inadequate to cover future services. The additional estimated amount shall be paid upon receipt of an invoice. Failure of Client to pay Provider the estimated amount is grounds for termination of this Agreement.

Payment. Payment is required before services commence. For project-based work, the advance payments are not based on an estimate of the amount of time it may take to complete the project. The advanced payments are based on what the Provider has estimated will be necessary to pay, in the event, Client fails to do so, for the amount of time spent in completing the phases of the project.

Client understands that should the Client’s advance funds be depleted, Provider will stop all services until Client deposits additional funds so that Provider can reasonably bill against services rendered to Client. In the event Client fails to do so, and satisfactory arrangements for payment are not made between Client and Provider, the Provider may terminate this Agreement.

In the event of a returned or declined card transaction, an invoice will be sent and charges shall be due and payable upon receipt. A 5% late charge will be accrued monthly and all services shall be put on hold until Client’s account is brought up to date.

In the event of a rate increase, Client will be notified in writing, and the increase will be applied at the beginning of the next invoice cycle.

Client agrees to allow Decluttered Digital to securely store their credit card information so that payment can be processed upon completion of services. An email receipt will be sent to the email address listed in the Client Agreement.

Cancellation, Rescheduling and No-Shows

Rescheduling & Cancellation. If Client desires to reschedule or cancel a scheduled Service appointment, Client shall provide Notice to Provider at least 24-hours prior to their appointment date via the Notice provisions detailed in this Agreement. If Client does not provide 24-hours', Provider shall charge Client full price for the missed appointment. Provider has no obligation to attempt to re-book further Services to fill voids created by Client’s cancellation, rescheduling or no-show. Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to show up for the project.

Cancellation Fee. Client shall pay full price for appointments that are not rescheduled or canceled more than 24-hours’ prior to their originally scheduled appointment. The cancellation fee will be processed using the credit card on file with an email receipt sent to the email address listed in the Agreement. 

Persistent Cancellations & No-Shows. If it becomes impossible for Provider to render Services due to the fault of the Client or parties related to Client, such as failure of one or more essential parties to the   to show up in a timely manner, Provider reserves the right to cancel all Services remaining under this Agreement. Provider will not be obligated to refund any monies Client has previously paid towards the Total Cost. Client agrees to relieve and hold Provider harmless as a result of incomplete services under this Agreement, or for a lapse in the quality of the Provider’s work. 

Storage of Digital Files

After delivery of data to Client, Provider will not store digital files and/or digital photos on behalf of the Client longer than 30 days. Client is hereby advised to check the integrity of their data upon receipt and to regularly backup data after project completion. If data loss occurs thirty (30) days after delivery of data, Provider shall not be responsible for replacing or restoring Client data. In the event Client would like Provider to restore the data that was lost, Client shall enter into a new contract for Services.

Supplies

There may be specific supplies or equipment necessary to complete the services in this Agreement. If Provider determines that specific supplies or equipment are necessary to complete Services, Client shall be responsible for obtaining said equipment or reimbursing Consultant for said equipment. If Client chooses to purchase supplies directly, supplies must be purchased according to Consultant recommendations and must be purchased no later than the next scheduled appointment so as to not cause delays to the project timeline. If Client chooses to reimburse Provider for the purchase of supplies, a 3% credit card processing fee will be applied to the account balance.

Travel

Provider will travel for a fee. Travel less than 10-miles from Provider's office in Carrboro, NC shall be billed at a flat rate of $ . Travel beyond 10-miles from Provider's office in Carrboro, NC shall be billed at the hourly rate of $ /hr. This travel time will begin as soon as Provider leaves the office. 

Remote Access

On occasion, remotely accessing the Client’s computer may be necessary. This will be carried out via a secure third party application.  

Limitation of Liability & Indemnification

Consultant is not responsible for items damaged or held liable for any other results of any work done during or after organizing sessions. Consultant cannot guarantee the integrity of data nor damage occurring thereto occurring outside the scope and time of Consultant’s sessions. Client is hereby advised to regularly backup data if attempting to work outside the supervision of Consultant. Client understands that damage to physical and tangible material incurred during the archival process may be out of Consultant’s control, especially in the case of older and more fragile material. Client is advised to make copies or otherwise backup materials before Consultant provides services.

Applicable Law

This Client Agreement and the interpretation of its terms shall be governed by and construed in accordance with the laws of the State of North Carolina  and subject to the exclusive jurisdiction of the federal and state courts located in Orange County, North Carolina.